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Could Not Start Java Agent, Disabling !!!!!

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(those are the exclamations in the log, not mine)

 

I've installed the Controller, and I can't get it to generate an agent zip file (same error message as reported in the screenshot on this article: https://community.appdynamics.com/t5/Knowledge-Base/Error-while-retrieving-the-agent/ta-p/14891)

 

I've moved past that, and downloaded the agent and manually configured it.   But when starting, I get the following in  agent.2016_12_10__12_36_44.0.log (our server is a test system that's been put in the future for testing)

 

[Thread-0] 10 Dec 2016 12:36:44,294  INFO - Starting BT Logs at Sat Dec 10 12:36:44 CST 2016
[Thread-0] 10 Dec 2016 12:36:44,295  INFO - ###########################################################
[Thread-0] 10 Dec 2016 12:36:44,295  INFO - Using Java Agent Version [Server Agent v4.2.9.1 GA #13591 ra9096e54aaa693777d019dc8682e23e8cc89f2b3 23-4.2.9.next-analytics]
[Thread-0] 10 Dec 2016 12:36:44,295  INFO - Running IBM Java Agent [No]
itscum@fxtestapp2-64:/usr/nlg/java/AppDynamicsAgent/ver4.2.9.1/logs/fxtestapp2$ cat agent.2016_12_10__12_36_44.0.log 
[Thread-0] 10 Dec 2016 12:36:44,295  INFO JavaAgent - ####################################################################################
[Thread-0] 10 Dec 2016 12:36:44,295  INFO JavaAgent - Java Agent Directory [/usr/nlg/java/AppDynamicsAgent/ver4.2.9.1]
[Thread-0] 10 Dec 2016 12:36:44,295  INFO JavaAgent - Java Agent AppAgent directory [/usr/nlg/java/AppDynamicsAgent/ver4.2.9.1]
[Thread-0] 10 Dec 2016 12:36:44,295  INFO JavaAgent - Using Java Agent Version [Server Agent v4.2.9.1 GA #13591 ra9096e54aaa693777d019dc8682e23e8cc89f2b3 23-4.2.9.next-analytics]
[Thread-0] 10 Dec 2016 12:36:44,295  INFO JavaAgent - All agent classes have been pre-loaded
[Thread-0] 10 Dec 2016 12:36:44,296  INFO AgentKernel - Starting Java Agent at Sat Dec 10 12:36:44 CST 2016 ...
[Thread-0] 10 Dec 2016 12:36:44,349  INFO XMLConfigManager - Orchestration is disabled - disabling virtualization resolvers by default.
[Thread-0] 10 Dec 2016 12:36:44,373  INFO XMLConfigManager - Default Host Identifier Resolver using host name for unique host identifier [fxtestapp2-64]
[Thread-0] 10 Dec 2016 12:36:44,374  INFO XMLConfigManager - Default IP Address Resolver found IP addresses [[fe80:0:0:0:250:56ff:feab:3c69%eth0, 192.168.3.77]]
[Thread-0] 10 Dec 2016 12:36:44,381  INFO XMLConfigManager - Full Agent Registration Info Resolver using selfService [false]
[Thread-0] 10 Dec 2016 12:36:44,388  INFO XMLConfigManager - Full Agent Registration Info Resolver using selfService [false]
[Thread-0] 10 Dec 2016 12:36:44,388  INFO XMLConfigManager - Full Agent Registration Info Resolver using application name [Felix]
[Thread-0] 10 Dec 2016 12:36:44,388  INFO XMLConfigManager - Full Agent Registration Info Resolver using tier name [FelixApp]
[Thread-0] 10 Dec 2016 12:36:44,388  INFO XMLConfigManager - Full Agent Registration Info Resolver using node name [fxtestapp2]
[Thread-0] 10 Dec 2016 12:36:44,395  WARN XMLConfigManager - XML Controller Info Resolver found invalid controller host information [] in controller-info.xml; Please specify a valid value if it is not already set in system properties.
[Thread-0] 10 Dec 2016 12:36:44,395  WARN XMLConfigManager - XML Controller Info Resolver found invalid controller port information [] in controller-info.xml; Please specify a valid value if it is not already set in system properties.
[Thread-0] 10 Dec 2016 12:36:44,403  INFO XMLConfigManager - XML Controller Info Resolver found controller host [fxstageapp2]
[Thread-0] 10 Dec 2016 12:36:44,403  INFO XMLConfigManager - XML Controller Info Resolver found controller port [8090]
[Thread-0] 10 Dec 2016 12:36:44,416  INFO XMLConfigManager - XML Agent Account Info Resolver did not find account name. Using default account name [customer1]
[Thread-0] 10 Dec 2016 12:36:44,416  INFO XMLConfigManager - XML Agent Account Info Resolver did not find account access key.
[Thread-0] 10 Dec 2016 12:36:44,430 ERROR JavaAgent - Could Not Start Java Agent, Disabling !!!!! 
com.singularity.ee.agent.appagent.kernel.spi.c: Could not initialize configuration
	at com.singularity.ee.agent.appagent.kernel.l.start(l.java:95)
	at com.singularity.ee.agent.appagent.kernel.JavaAgent.initialize(JavaAgent.java:428)
	at com.singularity.ee.agent.appagent.kernel.JavaAgent.initialize(JavaAgent.java:242)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:483)
	at com.singularity.ee.agent.appagent.AgentEntryPoint$1.run(AgentEntryPoint.java:481)
Caused by: com.singularity.ee.agent.configuration.a: Could not resolve agent-controller basic configuration
	at com.singularity.ee.agent.appagent.kernel.config.xml.d.d(d.java:198)
	at com.singularity.ee.agent.appagent.kernel.config.xml.d.<init>(d.java:152)
	at com.singularity.ee.agent.appagent.kernel.config.m.a(m.java:24)
	at com.singularity.ee.agent.appagent.kernel.l.start(l.java:90)
	... 7 more

any thoughts on how to proceed? 


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