Hello
Is your controller on SaaS or OnPrem?
If the latter, you need to start the event-service:
https://docs.appdynamics.com/display/PRO42/Start+or+Stop+the+Controller#StartorStoptheController-StartandStoptheEventsService
Otherwise, as stated, contact the support
Hope it helps and fix the problem
JB
Is your controller on SaaS or OnPrem?
If the latter, you need to start the event-service:
https://docs.appdynamics.com/display/PRO42/Start+or+Stop+the+Controller#StartorStoptheController-StartandStoptheEventsService
Otherwise, as stated, contact the support
Hope it helps and fix the problem
JB