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Re: Urgent!!!!Unable to connect agent with the controller.

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Hi,

 

We see below error in logs, that means it never got registered fine in UI, Can you please check the access key from Setup -> license screen section in UI and validate the key and account name once?

 

[AD Thread Pool-Global1] 12 Nov 2015 10:28:11,215 ERROR ConfigurationChannel - HTTP Request failed: HTTP/1.1 401 Unauthorized

[AD Thread Pool-Global0] 12 Nov 2015 10:15:10,035 INFO XMLConfigManager - XML Agent Account Info Resolver using account name [customer1]
[AD Thread Pool-Global0] 12 Nov 2015 10:15:10,035 INFO XMLConfigManager - XML Agent Account Info Resolver using account access key [a3f66bf8-6d75-4e5b-b31b-7e5e1a018e23]

 

Also we see you provided DNS name in xml but logs says 127.0.0.1 :

<controller-host>bdspukd70783062</controller-host>

[AD Thread Pool-Global0] 12 Nov 2015 10:15:10,019 INFO XMLConfigManager - XML Controller Info Resolver found controller host [127.0.0.1]


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