I was able to find a solution to this and is as below:
The role that a user is assigned to did not had application permissions.
Viewsing browser snapshot is tied to Configure EUM permission and that can be set for a particular role by the admin by following the steps as below:
Click on gear Icon(top left) -> Administration -> Roles
Click on the respective role, on the right click on Application permission tabs, under default, click on Edit permissions and from that list select "Configure EUM"