Hi ,
Can you please provide below details for us to assist you:
a) /opt/appdyn/ver4.0.7.0/logs and opt/appdyn/ver4.0.7.0/conf folder archive
b) attach jboss script file you modified for agent config as per docs
c) output of below command:
shell> ps -ef | grep "javaagent"
d) if any errors in jboss logs or on jboss startup with agent attached such console logs as well
e) screenshot from saas UI and provide saas URL so that we will login from portal