Hi Vikram and Rob,
Apologies for the delay in response, if this still an issue, Check below:
- Does the host paid139.saas.appdynamics.com is reachable from db agent instance? did you provided account name and access-key , the error looks to be related network level , so check telnet or curl command output
shell> telnet paid139.saas.appdynamics.com 443
above command will confirm connectivity
- does the ssl-enable setting is set to try as you are using https port 443, if not set it and restart it
sharing the agent logs should help us review the logs.
Regards
Arun
