All,

anyone using AppD for CRM tool monitoring?

Thanks,

Ro

No, Anyone with Cherwell/Salesforce/JIRA ?

How can we recort jpg and css requests with appdynamics? In the uem snapshots we see a lot of jpg and css requests but they dont appear in the application server as business transactions. We know that the application server ist serving the requests. It is importaint for us to know how many requests/hits get on the server.

Currently we just see jsf requests, but this is only a small part of the application.

We dont have loganalytics licenses. Bad to hear that appd cannot record all requests.

Hi ,

Trying to configure https://paid139.saas.appdynamics.com/controller with our java agents.

note: we are trying to proxying the app agent to connect SASS controller and Our app agents running behind corporate firewalls.

ping paid139.saas.appdynamics.com

Pinging mlv7y.x.incapdns.net [103.28.249.83] with 32 bytes of data:
Reply from 103.28.249.83: bytes=32 time=39ms TTL=55
Reply from 103.28.249.83: bytes=32 time=42ms TTL=55

could you please let us know whether it comprised of other ip addresses?

Hi ,

Trying to configure https://paid139.saas.appdynamics.com/controller with our java agents.

note: we are trying to proxying the app agent to connect SASS controller and Our app agents running behind corporate firewalls.

ping paid139.saas.appdynamics.com

Pinging mlv7y.x.incapdns.net [103.28.249.83] with 32 bytes of data:
Reply from 103.28.249.83: bytes=32 time=39ms TTL=55
Reply from 103.28.249.83: bytes=32 time=42ms TTL=55

could you please let us know whether it comprised of other ip addresses?

Hi,

Have you received the doc "AppDynamics DDoS FAQ.pdf" in email earlier if yes, please refer the doc for section "What are the new IP ranges?" this should have updated list.

Well, you see the calls to the ressources in the browser snapshots therefore you can see what impacts the performance.. The idea of business transactions is to track performance or errors at code level to DB and external services. The jpg and csss don't really do that. Can you imagine the performance impact on the agent if he would capture all these requests? The purpose of an APM solution is to troubleshoot transaction performance, not really static resources issues, therefore we do it with another module. JB

hi,

I am using filewatcher extension. the isModified parameter is supposed to change to 1 if the file is modified in last 1 minute. I don't see that happening. I am attaching screenshot for your reference. Any help on this would be appreciated.

The video is missing for this page. Should delete the topic.

Hi, i'm getting the following error when i start:

It says unknown host. Can u let me know the IP address of my host : hsbc1.saas.appdynamics.com

[Thread-2] 06 Dec 2016 13:19:54,499  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6740, Name:appdynamics.ip.addresses, Value:136.55.182.37, Name:supportsDevMode, Value:true]
[Thread-2] 06 Dec 2016 13:19:54,499  INFO ConfigurationChannel - Sending Registration request with: Application Name [DemoGCM], Tier Name [demo], Node Name [demo], Host Name [A35677DYD5JRKVH] Node Unique Local ID [demo], Version [Server Agent v4.2.7.1 GA #13005 rc04adaef4741dbb8f2e7c206bdb2a6614046798a 11-4.2.7.next-analytics]
[Thread-2] 06 Dec 2016 13:19:54,747 ERROR ConfigurationChannel - Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]: java.net.UnknownHostException: hsbc1.saas.appdynamics.com: hsbc1.saas.appdynamics.com
[Thread-2] 06 Dec 2016 13:19:54,747  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [hsbc1.saas.appdynamics.com], port[443], exception [Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]]
[Thread-2] 06 Dec 2016 13:19:54,751  WARN AgentErrorProcessor - Agent error occurred, [name,transformId]=[com.singularity.CONFIG.ConfigurationChannel - java.net.UnknownHostException,2147483647]
[Thread-2] 06 Dec 2016 13:19:54,751  WARN AgentErrorProcessor - 4 instance(s) remaining before error log is silenced
[Thread-2] 06 Dec 2016 13:19:54,752 ERROR ConfigurationChannel - Exception: hsbc1.saas.appdynamics.com: hsbc1.saas.appdynamics.com
java.net.UnknownHostException: hsbc1.saas.appdynamics.com: hsbc1.saas.appdynamics.com
 at java.net.InetAddress.getAllByName0(InetAddress.java:1269)
 at java.net.InetAddress.getAllByName(InetAddress.java:1196)
 at java.net.InetAddress.getAllByName(InetAddress.java:1118)
 at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:44)
 at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:102)
 at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:319)
 at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:363)
 at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:219)
 at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
 at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
 at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
 at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:72)
 at com.singularity.ee.util.httpclient.l.a(l.java:275)
 at com.singularity.ee.util.httpclient.l.a(l.java:190)
 at com.singularity.ee.rest.d.y(d.java:387)
 at com.singularity.ee.rest.d.x(d.java:340)
 at com.singularity.ee.rest.controller.request.nb.x(nb.java:98)
 at com.singularity.ee.rest.controller.request.ob.a(ob.java:35)
 at com.singularity.ee.agent.appagent.kernel.config.xml.i.a(i.java:1280)
 at com.singularity.ee.agent.appagent.kernel.config.xml.i.a(i.java:108)
 at com.singularity.ee.agent.appagent.kernel.config.xml.p.a(p.java:617)
 at com.singularity.ee.agent.appagent.kernel.config.xml.i.a(i.java:420)
 at com.singularity.ee.agent.appagent.kernel.config.xml.ab.run(ab.java:662)
 at com.singularity.ee.agent.appagent.kernel.config.xml.d.initialize(d.java:273)
 at com.singularity.ee.agent.appagent.kernel.l.start(l.java:120)
 at com.singularity.ee.agent.appagent.kernel.JavaAgent.initialize(JavaAgent.java:428)
 at com.singularity.ee.agent.appagent.kernel.JavaAgent.initialize(JavaAgent.java:242)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
 at java.lang.reflect.Method.invoke(Method.java:611)
 at com.singularity.ee.agent.appagent.AgentEntryPoint$1.run(AgentEntryPoint.java:481)
[Thread-2] 06 Dec 2016 13:19:54,755  INFO XMLConfigManager - Agent will poll for new configuration from controller every [60] seconds

[Thread-2] 06 Dec 2016 13:19:53,979  INFO com.singularity.dynamicservice.DynamicServiceManager - Scheduling DynamicServiceManager at interval of 30 seconds
[AD Thread Pool-Global1] 06 Dec 2016 13:20:23,980  INFO com.singularity.dynamicservice.DynamicServiceManager - Using services directories [C:\appd-agent\ver4.2.7.1\external-services, C:\appd-agent\ver4.2.7.1\external-services\demo]
[AD Thread Pool-Global1] 06 Dec 2016 13:20:23,980  INFO com.singularity.dynamicservice.DynamicServiceManager - Mbean registration failed or not ready
[AD Thread Pool-Global0] 06 Dec 2016 13:21:54,002  INFO com.singularity.dynamicservice.DynamicServiceMBeanManager - MBean AppDynamics:cell=A35677DYD5JRKVHNode01Cell,type=DynamicServiceManager,node=A35677DYD5JRKVHNode01,process=server1 is registered
[AD Thread Pool-Global0] 06 Dec 2016 13:21:54,514 ERROR com.singularity.dynamicservice.DynamicServiceMBeanManager - Exception: javax.management.RuntimeOperationsException: Exception occured trying to invoke the setter on the MBean trying to set objectName attribute from ObjectName AppDynamics:cell=A35677DYD5JRKVHNode01Cell,type=DynamicServiceManager,node=A35677DYD5JRKVHNode01,process=server1
javax.management.RuntimeOperationsException: Exception occured trying to invoke the setter on the MBean
 at com.ibm.ws.management.PlatformMBeanServer.setAttribute(PlatformMBeanServer.java:716)
 at com.singularity.ee.agent.appagent.kernel.fb.b(fb.java:207)
 at com.singularity.ee.agent.appagent.kernel.fb.invoke(fb.java:142)
 at $Proxy48.setObjectName(Unknown Source)
 at com.singularity.ee.agent.appagent.kernel.eb.a(eb.java:289)
 at com.singularity.ee.agent.appagent.kernel.DynamicServiceManager._registerMBean(DynamicServiceManager.java:960)
 at com.singularity.ee.agent.appagent.kernel.DynamicServiceManager.registerMBean(DynamicServiceManager.java:939)
 at com.singularity.ee.agent.appagent.kernel.DynamicServiceManager.registerMBean(DynamicServiceManager.java:236)
 at com.singularity.ee.agent.appagent.kernel.DynamicServiceManager.pollForNewServices(DynamicServiceManager.java:322)
 at com.singularity.ee.agent.appagent.kernel.DynamicServiceManager.run(DynamicServiceManager.java:280)
 at com.singularity.ee.util.javaspecific.scheduler.n.run(n.java:122)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:452)
 at com.singularity.ee.util.javaspecific.scheduler.z.e(z.java:335)
 at com.singularity.ee.util.javaspecific.scheduler.a.b(a.java:152)
 at com.singularity.ee.util.javaspecific.scheduler.b.a(b.java:119)
 at com.singularity.ee.util.javaspecific.scheduler.b.b(b.java:206)
 at com.singularity.ee.util.javaspecific.scheduler.b.run(b.java:236)
 at com.singularity.ee.util.javaspecific.scheduler.i.a(i.java:694)
 at com.singularity.ee.util.javaspecific.scheduler.i.run(i.java:726)
 at java.lang.Thread.run(Thread.java:772)
Caused by: javax.management.JMRuntimeException: ADMN0022E: Access is denied for the setObjectName operation on DynamicServiceManager MBean because of insufficient or empty credentials.
 at com.ibm.ws.management.AdminServiceImpl.preInvoke(AdminServiceImpl.java:2382)
 at com.ibm.ws.management.AdminServiceImpl.preInvoke(AdminServiceImpl.java:2189)
 at com.ibm.ws.management.AdminServiceImpl.preInvoke(AdminServiceImpl.java:2083)
 at com.ibm.ws.management.AdminServiceImpl.setAttribute(AdminServiceImpl.java:1056)
 at com.ibm.ws.management.PlatformMBeanServer.setAttribute(PlatformMBeanServer.java:713)

How are people handling this?

We have dozens of applications being monitored in a number of environments, each with their own unique requirements for delegated access. This is unmanageable for us without permission inheritance or an API capable of managing users and groups. Just wondering what others do here?

Is it common to instrument a smaller set of applications?

Are you using the default roles?

Do you delegate user/role management to and admin team?

I hoped that it is possible like in dynatrace. The overhead and performance impact there is not measureably. We currently have problems, we see long user actions up to minutest but only seconds in the businesstransactions on the server. Sometimes even jpg's take long to load. Okay question answered..

Hi

Is your problem resolved ? I'm also having the same problem

/opt/appdynamics/machine-agent/logs $ more machine-agent.log
[main] 08 Dec 2016 11:18:23,312 INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation.
[main] 08 Dec 2016 11:18:23,565 INFO HostIdProvider - Default Host Identifier Resolver using host name for unique host identifier [XXXXX]
[system-thread-0] 08 Dec 2016 11:18:23,741 INFO SecondStageSystem - Starting main system with features Features(features=[basic], reason=Features.Reason(message=, code=))
[system-thread-0] 08 Dec 2016 11:18:23,943 INFO SystemAgent - ####################################################################################
[system-thread-0] 08 Dec 2016 11:18:23,943 INFO SystemAgent - Agent Install Directory [/opt/appdynamics/machine-agent]
[system-thread-0] 08 Dec 2016 11:18:23,943 INFO SystemAgent - Using Agent Version [Machine Agent v4.2.9.2 GA Build Date 2016-11-20 14:41:06]
[system-thread-0] 08 Dec 2016 11:18:23,943 INFO SystemAgent - JVM Runtime:
java.home=/opt/appdynamics/machine-agent/jre
java.vm.vendor=Oracle Corporation
java.vm.name=Java HotSpot(TM) 64-Bit Server VM
java.runtime.version=1.8.0_74-b02
java.io.tmpdir=/tmp
user.language=en
user.country=US
user.variant=
Default locale=en_US
[system-thread-0] 08 Dec 2016 11:18:23,943 INFO SystemAgent - OS Runtime:
os.name=Linux
os.arch=amd64
os.version=3.10.0-327.28.3.el7.x86_64
user.name=root
user.home=/root
user.dir=/opt/appdynamics/machine-agent
[system-thread-0] 08 Dec 2016 11:18:23,945 INFO SystemAgent - JVM Args : -Dlog4j.configuration=file:/opt/appdynamics/machine-agent/conf/logging/log4j.xml |
[system-thread-0] 08 Dec 2016 11:18:23,945 INFO SystemAgent - JVM Runtime Name: 7772@XXXXX
[system-thread-0] 08 Dec 2016 11:18:23,945 INFO SystemAgent - JVM PID: 7772
[system-thread-0] 08 Dec 2016 11:18:23,945 INFO SystemAgent - Machine Agent is resolving bootstrap info....
[system-thread-0] 08 Dec 2016 11:18:24,055 INFO SystemAgent - Orchestration is disabled - disabling virtualization resolvers by default.
[system-thread-0] 08 Dec 2016 11:18:24,058 INFO SystemAgent - Full Agent Registration Info Resolver found system property [appdynamics.agent.create.agent.info.if.missing] for appdynamics.agent.create.agent.info.if.missing [false]
[system-thread-0] 08 Dec 2016 11:18:24,066 INFO SystemAgent - Default Host Identifier Resolver using host name for unique host identifier [XXXXX]
[system-thread-0] 08 Dec 2016 11:18:24,069 INFO SystemAgent - Default IP Address Resolver found IP addresses [[fe80:0:0:0:250:56ff:feaa:475e%eno16780032, 192.168.100.171]]
[system-thread-0] 08 Dec 2016 11:18:24,072 INFO SystemAgent - Full Agent Registration Info Resolver using selfService [false]
[system-thread-0] 08 Dec 2016 11:18:24,072 INFO SystemAgent - Full Agent Registration Info Resolver using application name [null]
[system-thread-0] 08 Dec 2016 11:18:24,072 INFO SystemAgent - Full Agent Registration Info Resolver using tier name [null]
[system-thread-0] 08 Dec 2016 11:18:24,072 INFO SystemAgent - Full Agent Registration Info Resolver using node name [null]
[system-thread-0] 08 Dec 2016 11:18:24,075 INFO SystemAgent - XML Controller Info Resolver found controller host [XXXXX]
[system-thread-0] 08 Dec 2016 11:18:24,075 INFO SystemAgent - XML Controller Info Resolver found controller port [80]
[system-thread-0] 08 Dec 2016 11:18:24,079 INFO SystemAgent - XML Agent Account Info Resolver using account name [customer1]
[system-thread-0] 08 Dec 2016 11:18:24,079 INFO SystemAgent - XML Agent Account Info Resolver using account access key [09b955b6-2894-4dac-a268-d5312d3c1efe]
[system-thread-0] 08 Dec 2016 11:18:24,081 INFO SystemAgent - Keystore file /opt/appdynamics/machine-agent/conf/cacerts.jks was not found
[system-thread-0] 08 Dec 2016 11:18:24,102 INFO SystemAgent - Machine Agent resolved bootstrap info!
[system-thread-0] 08 Dec 2016 11:18:24,102 INFO SystemAgent - Creating machine agent scheduler, pool size: 2
[system-thread-0] 08 Dec 2016 11:18:24,111 INFO SystemAgent - Creating machine agent monitor scheduler, pool size: 4
[system-thread-0] 08 Dec 2016 11:18:24,114 INFO SystemAgent - Started Agent Schedulers
[ConfigExecutor-0] 08 Dec 2016 11:18:24,116 INFO DefaultLegacyAgentRegistrationStateManager - Registered machine with machine ID [Optional.of(6)]
[ConfigExecutor-0] 08 Dec 2016 11:18:24,116 INFO DefaultLegacyAgentRegistrationStateManager - Scheduling System-Agent start...
[system-thread-0] 08 Dec 2016 11:18:24,242 INFO DefaultLegacyAgentRegistrationStateManager - Starting machine agent...
[system-thread-0] 08 Dec 2016 11:18:24,242 INFO SystemAgent - Starting Machine Agent....
[system-thread-0] 08 Dec 2016 11:18:24,243 INFO ControllerTimeSkewHandler - Skew Handler is : [enabled].
[system-thread-0] 08 Dec 2016 11:18:24,286 INFO ManagedMonitorDelegate - Started Agent Metric Generation Service
[system-thread-0] 08 Dec 2016 11:18:24,294 INFO ManagedMonitorDelegate - Event Service is : [enabled].
[system-thread-0] 08 Dec 2016 11:18:24,309 INFO ManagedMonitorDelegate - Metric Service is : [enabled].
[system-thread-0] 08 Dec 2016 11:18:24,319 INFO ManagedMonitorDelegate - Started Agent Env Properties Service
[system-thread-0] 08 Dec 2016 11:18:24,320 INFO ManagedMonitorDelegate - Scheduled Continuous Task Monitor with frequency [30000]ms
[system-thread-0] 08 Dec 2016 11:18:24,323 INFO MonitorConfigReader - Reading monitor config file:/opt/appdynamics/machine-agent/monitors/analytics-agent/monitor.xml
[system-thread-0] 08 Dec 2016 11:18:24,335 INFO MonitorConfigReader - os name [linux] version [3.10.0-327.28.3.el7.x86_64]
[system-thread-0] 08 Dec 2016 11:18:24,341 INFO NodeMonitorManager - Initializing managed monitor [analytics-agent]
[system-thread-0] 08 Dec 2016 11:18:24,341 INFO ManagedMonitorDelegate - Initializing managed monitor [AppDynamics Analytics Agent]
[system-thread-0] 08 Dec 2016 11:18:24,341 INFO ManagedMonitorDelegate - Executing managed monitor [AppDynamics Analytics Agent], task name [null]
[system-thread-0] 08 Dec 2016 11:18:24,342 INFO ManagedMonitorDelegate - Task [null] for monitor [AppDynamics Analytics Agent] is SCHEDULED
[system-thread-0] 08 Dec 2016 11:18:24,353 INFO InProcessLauncherTask - Found a directory [/opt/appdynamics/machine-agent/monitors/analytics-agent/lib]
[system-thread-0] 08 Dec 2016 11:18:24,357 INFO InProcessLauncherTask - Working directory appears to be [/opt/appdynamics/machine-agent/monitors/analytics-agent]
[system-thread-0] 08 Dec 2016 11:18:24,357 INFO AnalyticsAgentLauncher - The logs directory property [ad.dw.log.path] has been set to [/opt/appdynamics/machine-agent/monitors/analytics-agent/../../logs]
[system-thread-0] 08 Dec 2016 11:18:24,357 INFO InProcessLauncherTask - Starting to execute actual task with parameters [{csvMethodArgs=/opt/appdynamics/machine-agent/monitors/analytics-agent/conf/analytics-agent.properties, methodName=main, className=com.appdynamics.analytics.agent.AnalyticsAgent}]
[system-thread-0] 08 Dec 2016 11:18:28,064 INFO InProcessLauncherTask - Started [com.appdynamics.analytics.agent.AnalyticsAgent]
[system-thread-0] 08 Dec 2016 11:18:28,070 INFO MonitorConfigReader - Reading monitor config file:/opt/appdynamics/machine-agent/monitors/HardwareMonitor/monitor.xml
[system-thread-0] 08 Dec 2016 11:18:28,072 INFO MonitorConfigReader - os name [linux] version [3.10.0-327.28.3.el7.x86_64]
[system-thread-0] 08 Dec 2016 11:18:28,075 INFO NodeMonitorManager - Initializing managed monitor [HardwareMonitor]
[system-thread-0] 08 Dec 2016 11:18:28,075 INFO ManagedMonitorDelegate - Not initializing managed monitor [HardwareMonitor] - Disabled in configuration file.
[system-thread-0] 08 Dec 2016 11:18:28,076 INFO MonitorConfigReader - Reading monitor config file:/opt/appdynamics/machine-agent/monitors/JavaHardwareMonitor/monitor.xml
[system-thread-0] 08 Dec 2016 11:18:28,078 INFO MonitorConfigReader - os name [linux] version [3.10.0-327.28.3.el7.x86_64]
[system-thread-0] 08 Dec 2016 11:18:28,078 INFO MonitorConfigReader - Overriding enabled tag. new value = false
[system-thread-0] 08 Dec 2016 11:18:28,078 INFO NodeMonitorManager - Initializing managed monitor [JavaHardwareMonitor]
[system-thread-0] 08 Dec 2016 11:18:28,078 INFO ManagedMonitorDelegate - Not initializing managed monitor [SigarHardwareMonitor] - Disabled in configuration file.
[system-thread-0] 08 Dec 2016 11:18:28,078 INFO NodeMonitorManager - Directory [/opt/appdynamics/machine-agent/monitors/unmanaged] not found, continuing.
[system-thread-0] 08 Dec 2016 11:18:28,078 INFO AgentMonitorManager - Initialized System Monitor Manager with directory [/opt/appdynamics/machine-agent/monitors]
[system-thread-0] 08 Dec 2016 11:18:28,078 INFO SystemAgent - Set up agent monitor manager
[system-thread-0] 08 Dec 2016 11:18:28,079 INFO SystemAgent - Orchestration is disabled - disabling one-way agent transport. The agent will not be able to execute workflow tasks.
[system-thread-0] 08 Dec 2016 11:18:28,083 INFO SystemAgentConfigManager - Scheduling configuration refresh at an interval of 60 seconds
[system-thread-0] 08 Dec 2016 11:18:28,083 INFO SystemAgentConfigManager - Configuration refresh task interval is 60 seconds
[system-thread-0] 08 Dec 2016 11:18:28,083 INFO SystemAgent - Configuration manager successfully configured
[system-thread-0] 08 Dec 2016 11:18:28,085 INFO RunbookHandler - Runbook Operation Execution is : [enabled].
[system-thread-0] 08 Dec 2016 11:18:28,085 INFO SystemAgent - Started AppDynamics Machine Agent Successfully.
[ExtensionStarter-ServerMonitoring] 08 Dec 2016 11:18:54,672 INFO SimAgentRepetitiveLoggingModule - The turnover time for the SIM agent repetitive logger is 5 minutes
[ConfigExecutor-0] 08 Dec 2016 11:18:54,785 INFO CrashGuardRunner - Not starting crash guard extension because it is disabled.To enable, please update the configuration enabled in CrashGuardConfig.yml.
[extension-scheduler-pool-1] 08 Dec 2016 11:19:24,834 ERROR RawCollectorUtil - Could not collect raw data
com.fasterxml.jackson.databind.JsonMappingException: Unrecognized token 'domain': was expecting ('true', 'false' or 'null')
at [Source: java.io.StringReader@697e83d3; line: 130, column: 78827] (through reference chain: com.appdynamics.sim.agent.extensions.servers.model.newlinux.NewLinuxRawData["processes"])
at com.fasterxml.jackson.databind.JsonMappingException.wrapWithPath(JsonMappingException.java:210)
at com.fasterxml.jackson.databind.JsonMappingException.wrapWithPath(JsonMappingException.java:177)
at com.fasterxml.jackson.databind.deser.BeanDeserializerBase.wrapAndThrow(BeanDeserializerBase.java:1474)
at com.fasterxml.jackson.databind.deser.BeanDeserializer.vanillaDeserialize(BeanDeserializer.java:258)
at com.fasterxml.jackson.databind.deser.BeanDeserializer.deserialize(BeanDeserializer.java:125)
  …..
},
"operatingSystem": {
"name": "Linux",
"release": "3.10.0-327.28.3.el7.x86_64",
"architecture": "x86_64"
,"bios": "6.00"
}
}

[extension-scheduler-pool-1] 08 Dec 2016 11:19:24,839 WARN RawCollectorUtil - The error log from the collector script was:
[extension-scheduler-pool-1] 08 Dec 2016 11:19:24,842 WARN ServersMonitor - Caught exception during collection and reporting.
java.lang.NullPointerException
at com.appdynamics.sim.agent.extensions.servers.model.newlinux.NewLinuxCpus.doAggregateUpdate(NewLinuxCpus.java:70)
at com.appdynamics.sim.agent.extensions.servers.model.newlinux.NewLinuxCpus.doAggregateUpdate(NewLinuxCpus.java:32)
at com.appdynamics.sim.agent.extensions.servers.model.Components.update(Components.java:68)
at com.appdynamics.sim.agent.extensions.servers.model.Server.collectAndReport(Server.java:47)
at com.appdynamics.sim.agent.extensions.servers.ServersMonitor.run(ServersMonitor.java:103)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)