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NoClassDefFoundEr:com/singularity/ee/agent/appagent/services/bciengine/templates/IHttpServletRequest

January 14, 2017, 1:10 am
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I am having problems while setting agent with Payara (glassfish server).

 

In order to setup I follow the below link 

https://docs.appdynamics.com/display/PRO41/GlassFish+Startup+Settings

 

I setup it properly and when I am accessing application that time I am getting below error. When I remove the configuration back then application running properly

Please have a look and let me know the problem.

 

java.lang.NoClassDefFoundError: com/singularity/ee/agent/appagent/services/bciengine/templates/IHttpServletRequest
at java.lang.ClassLoader.defineClass1(Native Method)
at java.lang.ClassLoader.defineClass(ClassLoader.java:800)
at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142)
at org.glassfish.web.loader.WebappClassLoader.findClass(WebappClassLoader.java:1233)
at org.glassfish.web.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1763)
at org.glassfish.web.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1646)
at java.lang.ClassLoader.defineClass1(Native Method)
at java.lang.ClassLoader.defineClass(ClassLoader.java:800)
at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142)
at org.glassfish.web.loader.WebappClassLoader.findClass(WebappClassLoader.java:1233)
at org.glassfish.web.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1763)
at org.glassfish.web.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1646)
at org.apache.struts2.dispatcher.ng.InitOperations.createDispatcher(InitOperations.java:110)
at org.apache.struts2.dispatcher.ng.InitOperations.initDispatcher(InitOperations.java:73)
at org.apache.struts2.dispatcher.ng.filter.StrutsPrepareAndExecuteFilter.init(StrutsPrepareAndExecuteFilter.java:57)
at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:275)
at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:131)
at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:5329)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:5974)
at com.sun.enterprise.web.WebModule.start(WebModule.java:692)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1041)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:1024)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:747)
at com.sun.enterprise.web.WebContainer.loadWebModule(WebContainer.java:2296)
at com.sun.enterprise.web.WebContainer.loadWebModule(WebContainer.java:1942)
at com.sun.enterprise.web.WebApplication.start(WebApplication.java:139)
at org.glassfish.internal.data.EngineRef.start(EngineRef.java:122)
at org.glassfish.internal.data.ModuleInfo.start(ModuleInfo.java:291)
at org.glassfish.internal.data.ApplicationInfo.start(ApplicationInfo.java:353)
at com.sun.enterprise.v3.server.ApplicationLifecycle.deploy(ApplicationLifecycle.java:501)
at com.sun.enterprise.v3.server.ApplicationLoaderService.processApplication(ApplicationLoaderService.java:406)
at com.sun.enterprise.v3.server.ApplicationLoaderService.postConstruct(ApplicationLoaderService.java:243)
at org.jvnet.hk2.internal.ClazzCreator.postConstructMe(ClazzCreator.java:326)
at org.jvnet.hk2.internal.ClazzCreator.create(ClazzCreator.java:374)
at org.jvnet.hk2.internal.SystemDescriptor.create(SystemDescriptor.java:471)
at org.glassfish.hk2.runlevel.internal.AsyncRunLevelContext.findOrCreate(AsyncRunLevelContext.java:228)
at org.glassfish.hk2.runlevel.RunLevelContext.findOrCreate(RunLevelContext.java:85)
at org.jvnet.hk2.internal.Utilities.createService(Utilities.java:2022)
at org.jvnet.hk2.internal.ServiceHandleImpl.getService(ServiceHandleImpl.java:114)
at org.jvnet.hk2.internal.ServiceHandleImpl.getService(ServiceHandleImpl.java:88)
at org.glassfish.hk2.runlevel.internal.CurrentTaskFuture$QueueRunner.oneJob(CurrentTaskFuture.java:1213)
at org.glassfish.hk2.runlevel.internal.CurrentTaskFuture$QueueRunner.run(CurrentTaskFuture.java:1144)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.ClassNotFoundException: com.singularity.ee.agent.appagent.services.bciengine.templates.IHttpServletRequest
at org.glassfish.web.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1796)
at org.glassfish.web.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1646)
... 45 more
]]

 

 

 

 

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Re: Can't configure .NET Agent for SaaS Controller

January 15, 2017, 6:49 am
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Hi,

Still waiting for a solution. I'm writing here since I didn't find any direct way to contact your support.

 

Ofer

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Automatic business transaction detection in AppDynamics

January 15, 2017, 9:58 pm
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Hi,

 

  Am trying to identify the business transaction automatically.This just like how we identify in Dynatrace using purepath .

 

Is there any similar way to get the business transaction automatically?

 

Now am configuring using POJO and Webservice. But i want everything to be detected by AppDynamics so we will not miss anything.

 

Let me know the setting so I can configure the same.

 

Thanks in Advance !!!

 

 

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End User Monitoring via App Dynamics REST API

January 16, 2017, 2:39 am
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Hi,

 

Is it possible to access end user monitoring data via the App Dynamics REST API?

If so how?

 

Thanks,

Stuart

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DB Agent Configuration issue for MS SQL Server -Error: Fatal transport error while connecting to URL

January 16, 2017, 4:12 am
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Hi,

 

We have installed dbagent-4.2.9.2 agent and unable to connect & fetch the data. Getting below error:

 

Fatal transport error while connecting to URL
[/controller/instance/UNKNOWN_MACHINE_ID/systemagentregistration]: org.apache.http.conn.ConnectTimeoutException: Connect to paid128.saas.appdynamics.com:443
[paid128.saas.appdynamics.com/185.11.125.83] failed: connect timed out

 

Please find the attached log file.

 

Note: Was installed .net agent, it was connected to App Server and capturing the data. App and DB servers are in same network, firewall/networksetting are same for both the servers.

 

Regards,

RK

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Re: DB Agent Configuration issue for MS SQL Server -Error: Fatal transport error while connecting to

January 16, 2017, 4:06 am
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Re: DB Agent Configuration issue for MS SQL Server -Error: Fatal transport error while connecting to

January 16, 2017, 4:40 am
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Yes JB, Accessing internet through proxy (WebSense). Even in App Server also same, but there we haven't faced any issues.

 

Please find the controller-info.xml file.

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Re: Can't configure .NET Agent for SaaS Controller

January 16, 2017, 7:02 am
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Re: Need to trigger alert for a BT which is not hit for 5 mins as Critical!!

January 16, 2017, 7:04 am
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Define a HR on sum of requests / min over 5min with critical condition <
static threshold 1.
JB
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Re: Could not connect to the controller/invalid response from controller

January 16, 2017, 4:29 pm
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I am a new for Trial. I has the same problem. Can anyone help ? 

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Re: Could not connect to the controller/invalid response from controller...

January 16, 2017, 4:32 pm
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I am a new for Trial. I has the same problem. Can anyone help ? I had specify the Java Options below in windows 7 for Java Agent: 
-javaagent:"C:\\AppDynamics\\AppServerAgent-4.2.11.0\\javaagent.jar" -Dappdynamics.controller.hostName=127.0.0.1 -Dappdynamics.controller.port=18090 -Dappdynamics.agent.applicationName=ACMEOnline -Dappdynamics.agent.tierName=frontend_tier -Dappdynamics.agent.nodeName=frontend_node 

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[Could not connect to the controller/invalid response from controller] problem

January 17, 2017, 1:52 am
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Hi Support, 

 

I am a new user for AppDynamics. 

I had installed Controller and Java Agent in the same machine. And, added agent java options and restarted the JVM. 

The agent log had showed "Started AppDynamics Java Agent Successfully." message. 

 

But, the agent didn't connect to controller. 

 

In Agent log, we saw below error : 

==============

[AD Thread Pool-Global0] 17 Jan 2017 15:57:38,280 INFO ConfigurationChannel - Sending Registration request with: Application Name [ACMEOnline], Tier Name [frontend_tier], Node Name [frontend_node], Host Name [MT002-PC] Node Unique Local ID [frontend_node], Version [Server Agent v4.2.11.0 GA #13954 r376daba5910dcd56348d63ab9750a9ef10840f43 7-4.2.11.next-analytics]
[AD Thread Pool-Global0] 17 Jan 2017 15:57:38,289 ERROR ConfigurationChannel - HTTP Request failed: HTTP/1.1 401 Unauthorized
[AD Thread Pool-Global0] 17 Jan 2017 15:57:38,289 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [localhost], port[8090], exception [null]
[AD Thread Pool-Global0] 17 Jan 2017 15:57:38,289 ERROR ConfigurationChannel - Exception: NULL

==============

 

Can you help to solve this question ASAP ? Thanks !

Attached is the Java Agent log. [frontend_node.zip]

 

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Re: Could not connect to the controller/invalid response from controller...

January 17, 2017, 2:57 am
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Hi,

 

Someone from our team will respond to your question, meanwhile could you please describe the issue in details which you encountered while trying to instrument your JAVA application and provide agent logs, if there are any.

 

Best Regards,

Piyush

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Re: Could not connect to the controller/invalid response from controller...

January 17, 2017, 3:35 am
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Hi Jane,

 

I see that you are connecting to SAAS controller and by default controller is configured to receive requests as per listed 

 

HTTP->80

HTTPS->443

 

As per your earlier update, i do see that you are using port as 18090 as listed. So please use port as 80 instead of 18090 and also host name as SAAS controller host name but not 127.0.0.1

 

https://docs.appdynamics.com/display/PRO42/Install+the+Java+Agent

https://docs.appdynamics.com/display/PRO42/Java+Agent+Configuration+Properties

 

-javaagent:"C:\AppDynamics\AppServerAgent-4.2.11.0\ver4.2.11.0\javaagent.jar" -Dappdynamics.controller.hostName=google213.saas.appdynamics.com -Dappdynamics.controller.port=80 -Dappdynamics.agent.applicationName=ACMEOnline -Dappdynamics.agent.tierName=frontend_tier -Dappdynamics.agent.nodeName=frontend_node 

 

Thanks

Rajesh

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Re: Could not connect to the controller/invalid response from controller

January 17, 2017, 4:57 am
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Hi,

 

Which version of AppAgent are you using?

 

Once ago I had the same issue with the PHP Agent, and the problem was diagnosed as a bug, was corrected and Support Team sent to me a new version with the bug corrected, I installed it and everything gone OK.

 

The version I was using then was 4.2.0.0, this issue shouldn't be happening again, unless they'd lost the change (I don't know).

 

An advice, verify you have the file cacerts.jks in <agent-home>/conf directory, without this file and having SSL enabled, there won't be communication with Controller. (I'm attaching that file here)

 

Regards..

 

--

Álvaro Urbáez

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AppDynamics machine agent not instrumenting

January 17, 2017, 5:57 am
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Hi,

 

We have seen a steady increase in machine agents not instrumenting in App Dynamics. Last year each machine agent would drop for approximately 1 minute each day. Since mid-December this has increased to approximately 3 minutes per machine agent per day. We have checked the logs and confirmed the servers are working. This morning we had 1 machine agent (EXT-06) which stopped instrumenting for 13 minutes. We checked the server logs to confirm the server was working as expected, as such we saw no customer impact. However, App Dynamics was alerting showing 1 server unavailable.

 

Please can you investigate and advise.

 

This increase of 1 minute to 3 minutes is significantly increasing the alerts out of App Dynamics.

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Re: [Could not connect to the controller/invalid response from controller] problem

January 17, 2017, 6:30 am
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Hi,

 

Try and change your config file with controller host instead of localhost. Not sure wheather you can install agent and controller on samemachine.

Give a try with the  above changes.

 

Regards,

Pooja

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Collect CPU metrics of 2 different applications

January 17, 2017, 7:13 am
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Hi,

 

Is there a way to collect CPU and Memory metrics from 2 different applications in a dashboard panel?

 

Note: i am using .Net agent

 

 

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Re: Can't configure .NET Agent for SaaS Controller

January 17, 2017, 7:12 am
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401 Unauthorized means that the account name or account access key is
invalid (or there is a proxy blocking access, which we can rule out if no
proxy is in use).
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Re: Can't configure .NET Agent for SaaS Controller

January 17, 2017, 7:17 am
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Details were taken directly from the subscription page.

However, I now noticed that the "Account name" text box was disabled, although it contained a wrong name - "customer1".

Only when I checked the "Multi-Tenant Controller" box I could edit it. When I changed to "Soluto" the connection succeeded.

This interface is so confusing, it really needs a facelift...

 

Thanks for your help.

 

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