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Re: TIBCO BW and EMS Configuration

September 9, 2016, 10:51 pm
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Hi,

 

Apologies for delay in response, If you want to monitor as extension you would need to download zip from https://www.appdynamics.com/community/exchange/extension/tibcoems-monitoring-extension/ and install as per above link under <Machineagent_install_dir>/monitors folder 

 

https://docs.appdynamics.com/display/PRO42/Install+the+Standalone+Machine+Agent

 

For saas/on premise above extension metrics will show up metric browser in similar path section where you see hardware metrics, hope that information helps

 

If the target server is JVM you can try also installing java agent and configure as per docs and you would need define custom pojo rules if no out of box load discovered:

 

https://docs.appdynamics.com/display/PRO42/Tibco+ActiveMatrix+BusinessWorks+Service+Engine+Settings

https://docs.appdynamics.com/display/PRO42/Install+the+Java+Agent?src=search

https://docs.appdynamics.com/display/PRO42/POJO+Entry+Points?src=search

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Re: Re-occuring SEVERE errors in controller logs -- "failed to processes the request"

September 9, 2016, 10:55 pm
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Hi,

 

the first error means that some MachineAgent is trying to register to agent node in UI but due to host conflict issues it could be resulting in registratio failure, please start agent with correct uniquehost id arguments and validate config as per docs scenario whether no agents are trying to register with different host name but same node OR machine agent is trying to auto register with no node-name to target app but host name conflict raised:

 

https://docs.appdynamics.com/display/PRO41/Configure+Multiple+Standalone+Machine+Agents+for+One+Machine

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Re: Orphaned Health Rule violations remain open

September 9, 2016, 11:05 pm
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Hi,

 

Apologies for delay in response, if this still an issue and if this is an on premise local controller, see if below information helps:

 

Navigate to controller installation directory and open mysql prompt:
shell> cd <Controller_install_dir>/bin
shell> ./controller.sh login-db
User controller.bat if this is windows controller

mysql> select * from incident where health_rule_id =19683 and end_time is null;

replace 122222 in below query with value from incident id captured from above query output

mysql> update incident set end_time = 1473397200000, status = 'CANCELLED' where id = 122222;


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Re: API to fetch Crash Data

September 9, 2016, 11:09 pm
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Re: How to connect Microsoft Azure with SaaS appdynamics Controller

September 10, 2016, 12:08 pm
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Hi Akumar,

 

Thank you so much for your reply. The links were really helpful.

 

I have one doubt regarding azure monitoring via appdynamics. The document links posted by you is related to installation/configuration of .NET agent on azure via visual studio (using Nuget package or manually). If suppose I want to monitor SQL server/C# application hosted on azure via apdynamics, what steps do I need to follow for the same. I am little confused on the part.

 

Please suggest.

 

Regards

Udyan

 

 

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Re: Controller dashboard does not show anything

September 11, 2016, 1:52 am
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Hi,

Even i am getting similar error which is "11 Sep 2016 04:29:01,243 ERROR [AD Thread-Metric Reporter0] ManagedMonitorDelegate:30 - Fatal transport error while connecting to URL [/controller/instance/55587/metrics]: org.apache.http.conn.ConnectTimeoutException: Connect to tesco898.saas.appdynamics.com:443 [tesco898.saas.appdynamics.com/69.27.44.146] failed: Read timed out
" Error . I have attached the full logs of db-agent.

 

Could you please help me out , ?

 

 

Thanks

Praveen

 

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Re: How to connect Microsoft Azure with SaaS appdynamics Controller

September 11, 2016, 3:28 am
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Hi Udyan,

 

We see SQL server will be monitored as exit call jdbc backend as part of business transaction monitored by .net agent if i am not wrong.

 

However we can also monitor target server in more indetailed with more indepth stats using DB Agent using Database Monitoring feature, see if below information helps:

 

https://docs.appdynamics.com/display/PRO42/Microsoft+Azure+SQL+Database+Permissions

 

https://docs.appdynamics.com/display/PRO42/Installing+the+Database+Agent

https://docs.appdynamics.com/display/PRO42/Microsoft+SQL+Server+Database+Permissions

 

For C# are you looking for below docs:

https://docs.appdynamics.com/pages/viewpage.action?pageId=35234769

https://docs.appdynamics.com/pages/viewpage.action?pageId=35233447

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Re: aspnet/dotnet core

September 11, 2016, 3:45 am
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Any plans to support it under Heroku? I see that currently there is agent for NodeJS only.

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Re: Controller dashboard does not show anything

September 11, 2016, 4:30 am
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Hi Praveen,

 

Is the db agent java process still running, Can you pleae check behaviour post below changes:

- We see user and password are not provided in edit view of db collector config in UI, we do see in agent in past it connected to contorller fine, and would like to check if recently we wrong updated, check once all settings and resave changes in UI

 

- Also check if any network issues at your network end form db agent instance to saas host or check output of "telnet tesco898.saas.appdynamics.com 443" as we see no specific errors for 55587 id in controller monitoring tools logs

 

also can you start without uniquehost id -D jvm arg as you are using default db agent option in collector config, see if that information helps.

 

If issue exists send the latest logs and screenshot of Setup -> License screen and edit view collector in UI.

 

 

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Re: Controller dashboard does not show anything

September 11, 2016, 11:40 pm
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Hi,

Thank you for quick reply and I appreciate your support.

 

Answer to your questions

1. " We see user and password are not provided in edit view of db collector config in UI".

We dont have username and password for db , so we are not passing any username and password( authentications ).

 

2. telnet tesco898.saas.appdynamics.com 443

    I am able to connect to the above host and below is response i got from the above command

Trying 69.27.44.146...
Connected to tesco898.saas.appdynamics.com.
Escape character is '^]'.

 

3. can you start without uniquehost id -D jvm arg as you are using default db agent option in collector config,

I have tried this as well and now i am getting "com.mongodb.CommandFailureException: { "serverUsed" : "localhost:27017" , "ok" : 0.0 , "code" : 18 , "errmsg" : "Authentication failed."}" Error. I have attached db agents full logs and collector screen shot as you wanted.

 

Thank you,

Praveen

 

 

 

 

 

 

 

 

 

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Re: Set up, configure or install RDS Database

September 12, 2016, 1:21 am
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Hi Arun,

 

First of all, thank you so much for your time and explanation.

 

Maybe we're doing wrong the process. The truth is that I (we) never did this before. We want to configure AppDynamics in an Amazon RDS MySQL instance. Amazon does not let you install anything on DB, so no DB agent is installed. This means that no DB_agent can be started and no DB_agent logs are available, so we won't be able to attach any agent.log.

 

What we have done, so far, is to configure the MySQL RDS instance in Amazon side. It is done to use a DB in a cloud environment in Amazon AWS, to ease management and throughput issues in AWS (but I'm sure you also know this). It doesn't matter if you will be using AppDynamics later or not...

 

After that, in AppDynamics Controller, we acceeded Databases menu and added a new Collector. We have to add that we didn't see such UI that is shown in "Step 1" from section "Monitor Your Database With AppD4DB" in https://blog.appdynamics.com/database/how-to-set-up-and-monitor-amazon-rds-databases/ (We understand that this AppD4DB design is only a matter of UI). We have to add, also, that we have never seen any AppD4DB reference anywhere inside the Controller.

 

Anyway, to avoid confusing ourselves, what about if we start again from the beginning? We have the RDS MySQL instance configured, no possibility to install any DB_agent... next step?

 

Once more, thank you.

 

BR,

David.

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Which permission add to permit limited rights user to "archive snapshot" ?

September 12, 2016, 4:36 am
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Hello,

 

my controller version is 4.1.3.1.

 

Which permission do I have to add to permit a limited rights user to "archive snapshot" ?

 

Thanks for your answers.

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Which permission add to permit a limited rights user to "Start Diagnostic Sessions" ?

September 12, 2016, 4:39 am
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Hello,

 

do you know how to add the permission « Start Diagnostic Sessions » if I have a controller under version 1.4.5 ?

 

Indeed, my controller version is 4.1.3.1. In the documentation https://docs.appdynamics.com/display/PRO41/Roles+and+Permissions, we cannot only use the permission called “Start Diagnostic Sessions (New in 4.1.5)“ after the 4.1.5 version.

 

Thanks for your feedback.

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Node Name + Tier Name

September 12, 2016, 2:22 pm
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I have two java process running on same host and I want to monitor them using java-agent. Both the java process will have same application name and node name but different tier name. To Simply

Two Java process A and B.

 

Started the first java process with below configuration:

Application Name: ABC

Tier: A1

Node Name: XYZ

 

Everything works fine could see the metrics on controller.

 

Then I start the second java process with below configuration:

Application Name: ABC

Tier: A2

Node Name: XYZ

 

First java process stops reporting the metrics and there are no errrors.

 

I understood that the problem is that I cannot have same node name for both java process. Since If I start the second java process with different node name it works. But Node name is pertaining to host and I would not like to change it. Any workarounds?

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Re: Controller dashboard does not show anything

September 12, 2016, 8:43 pm
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Hi Praveen,

 

Upgrade dbagent from 4.1.8.7 to 4.2.x latest db agent and see how it goes and also check whethre the user running db agent have acccess to mongodb admin for below url and check permissions link below and see if that information helps

 

localhost:27017/admin

 

https://docs.appdynamics.com/display/PRO42/MongoDB+Database+Permissions

 

 

02:36:02,110  INFO [main] DBAgent:46 - Using Agent Version [Database Agent v4.1.8.7 GA Build Date 2016-01-12]

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Exact WMI instructions

September 13, 2016, 4:13 am
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I'm trying to get our OPS team to enable WMI access to our MSSQL cluster, so we can monitor the basic server metrics with the DB agent, however they are a bit reluctant to follow the documentation WMI access. The following are the heading for the WMI documentation.

 

 

We are trying to access a Windows 2012 r2 machine running MSSQL from a Windows 2008 r2 machine - none of them running the db agent on a Unix-like platform. 

 

So the question is, what is the bare minimum configuration to enable WMI on a Windows 2012 r2 machine?

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ISO 8583

September 13, 2016, 8:04 am
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Hi All,

 

has someone monitoring ISO 8583? We have a customer using this protocol to communication using sockets.

 

That's a little complex, but has someone monitoring this or similar like?

 

Reffer: https://en.wikipedia.org/wiki/ISO_8583

 

Tks!

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Re: Application Health

September 13, 2016, 8:06 am
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Hi Akumar,

 

tks for your reply! 

 

Regards,

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Problems with Data in Analytics

September 13, 2016, 6:43 pm
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I’m trying to run a report for my manager’s quarterly report and just found out we do not have data for the month of august under analytics, there is only 9 events from July 24 to August 28 …. After that date there is data in the system, but I have been strugglying for a couple hours already to find out why my report does not have any data and just came to the realization that there is no data under analytics.

he dashboards have been created but there is no data in the system for almost all of august. I have created new analytics searches and still nothing, hope you can shed some light, I need this report urgently. I found out that the system only has data starting around August 29, I really need this sorted out and that is the reason I’m cc you all.

 

We are a recent customer

 

NameMagnaProd
Global Account NameMagnaProd_e245a0a9-3e32-478b-8bde-49f9bab08260
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Re: API to fetch Crash Data

September 13, 2016, 10:12 pm
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Hi Kumar,

 

Thanks for the information.

 

Event API wont give crash metadata and also complete stacktrace.

/controller/rest/applications/<<mobile_name>>/events?time-range-type=BEFORE_NOW&duration-in-mins=10080&event-types=%20MOBILE_CRASH_ANDROID_EVENT&severities=INFO,WARN,ERROR&output=JSON

<<RESPONE>> EMPTY but where as in dashboard result are shown. Can you please check.

 

 

We are very much interested on Crash Metadata includes complete stack trace.

 

In dashbaoard, shown the 

Crash List using API-/controller/restui/crash/list 

Crash Summary using API-controller/restui/crashDetails/detailsAndSummaryData

 

Could you please suggest how to get this crash list and detailsAndSummaryData using REST API.

 

It will be great if you share the plan for supporting this if not avail.

 

Thanks

Sarath

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